Too many leaders are still focused on being “customer first.” While it’s important to be customer obsessed, we discuss the extreme value that organizations experience when they provide the best conditions for the PEOPLE that work there.
Sure, work perks like pizza, pets and casual dress codes are nice… However, Lorne and Lynette focus on steps and ideas that leaders can take to provide an environment that gives employees the chance to be fired up about what they do, and achieve results that WOW. Being People First doesn’t mean you are not also simultaneously customer obsessed.
Leaders can put together the tools, time, opportunities and purpose to make going to work a passionate and PEOPLE FIRST experience.
In this episode of Lead In With Lorne, if someone needs rescuing when they could be really hurt, then do so. However, if not, don’t plow everything out of the way for them. Here’s a personal story and a valuable learning lesson regarding self-accountability, and the importance of letting people figure it out and rescue themselves when you’re confident they can. Both parties benefit from embracing the struggle. Let people find their way. Watch/listen to get the full story.
Organizations are simply moving too fast for traditional leadership systems to be as efficient and effective as they need to be. Both leaders and team members should be comfortable enough to let go and adopt peer-to-peer models that work.
Team members are hired to be free-thinkers and creators, and it’s their responsibility to look for opportunities to contribute to solving big issues at work, not just doing assigned transactions. Abandon the “what are they going to do about it?” and “that’s not my department” attitude.
When team members’ ideas can get out and be implemented, they can be put into the community so it becomes a bigger and better idea, which is more gratifying for both the individual and the organization as a whole.
Lorne tells the story of when he recently ran into Hockey Night in Canada’s Ron MacLean at an airport Starbucks, and refers to the Japanese saying, “ichigo ichie,” which translates to “one time, one meeting.” Although, Lorne thinks it’s “one encounter, one chance.”
Still, the essence is the same. Try not to skip on chance encounters and powerful moments.
While we’re likely familiar with inclusion, what do you know about the term, “allyship,” and how we can start thinking about it in the workplace? Watch this pod, or give it a listen, I’ll do my best to start the conversation.