Homegrown Feelings, TRUST & Great Organizations

Accountability Personal leadership

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Story: Last week I sat with nearly 40 people, each of whom run a small business in towns across southern Alberta, Canada. We gathered in a circle, and each participant shared a story about their beautiful little communities. They lovingly described the way people are mostly there for each other, how neighbors TRUST, put each other first, often greet with a hug, and personally connect before any business is transacted. Of course, not everything is perfect in small town life. People know each others’ business, small town politics, etc. Their stories made me a little homesick for these “homegrown” feelings. Coincidentally, I concluded the week visiting one of our smallest bank branches in the wonderful town of Daysland (pop. 824 people), where I also ran into a teammate from my college football days. For 40 years, he was the town pharmacist and proudly showed me around his former store and the world class medical clinic he was generously instrumental in developing for the greater good of the community. This overall experience made me pause… What did it teach me about expectations we might have for aspiring organizations?

Key Point: Great companies and institutions are often like the very best of these outstanding little towns. Yes, people are there for themselves, yet they thrive with meaningful purpose in advancing the community at large.

During the same week, I sat on a panel with the CEO of Edelman Canada, a leading journalist, several other execs, and a host of invited leaders to discuss the results of Edelman’s (world’s largest PR agency) annual Trust Barometer (33k respondents in 28 world markets). The Trust index conclusions are fascinating and concerning. To sum it up, trust is eroding amongst all institutions in most western democracies (a startling drop of 23 points in America). More than ever, especially in Canada, the US and Europe, there is a vacuum inviting business to urgently step up in leadership, while advancing trust amongst ALL stakeholders, not just shareholders. 

Personal Leadership Moves:

  1. If you’re an executive leader, you must have the courage to create an organization purpose that really matters because living it clearly advances humankind. Additionally, you must create a sense of TRUST throughout the entire organization community and its ecosystem. Decisions about who fairly continues to be a member or not, is part of the hard work in maintaining that trust.
  2. If you’re an organization participant, not just a formal leader, you have a responsibility to be part of creating an environment of trust as well. Each of us is a vital part of the “village.” Ideally, going to work feels somewhat like living in a great little town… We feel at home.

P.S. You may enjoy listening to the Zac Brown song titled “Homegrown.” For me, it captures some of this feeling.

Homegrown in Personal Leadership,

Lorne  

One Millennial View: I completely agree that humans perform best when working in small tribes. That’s kind of what thousands of years of evolution has ingrained in us. There should be as much diversity, opposing views, different backgrounds, various upbringings and experiences as can be in these groups, but common values and purpose are what small towns really thrive on. And that’s what I want in an organization too. 

– Garrett

Edited and published by Garrett Rubis