Don’t Forget About the Don’ts!

Accountability

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Story: I was listening to a relatively inexperienced leader explaining why he was having a hard time getting stuff done on major projects. As he outlined the obstacles, it was always somebody else’s fault. After the meeting, I respectfully took him aside and told him NOT to do that. Yes, I also positively suggested what he might say and do instead. However, I explicitly and unapologetically told him what NOT to do and explained the consequences. I believe he appreciated the specific examples and frankness of me saying flat out, “don’t do that and here’s why. And here is a way you might approach the matter to demonstrate you are personally self accountable instead of laying off blame on others.”

Key Point: I wonder if we have become so concerned about being so positive and nice that we have gone soft on the “don’ts.” Yes, I know we want to catch people doing things right instead of wrong, and all that well-intended encouragement. Yet the positive “do’s” often become clearer when accompanied by the additional insight supplied by a “don’t.” As a trivial example, “clean up and buss your dishes” might also need an explicit “don’t leave dirty dishes in the sink; rinse and put them in the dishwasher.” It’s obvious, you say? I don’t think so. For some, people cleaning up dishes and putting them in the sink, more than meets the “do.” Yet additional clarity sometimes comes with the “don’t.” “Be more specific on the ‘do’,” you say. Perhaps… Yet, the most efficient and impactful communication might come from the “don’t”. Outlining don’ts doesn’t necessarily mean one is negative, unless that is the only mantra. Lonesome “don’ts” can rapidly drain our energy.

We have 10 explicitly stated values outlined, and we call them our 10 ATBs. They are stated in positive terms like ATB No. 3, which is “Think Yes First.” To have people understand this completely, we tell stories that illustrate what behavior demonstrates this action. We also find stories that demonstrate thinking “no” first, and this better frames up the full value statement. It’s old fashioned “do’s and don’ts” that bookend a more complete understanding. When I watch great sports or music coaches, they balance both. When we engage people respectfully and they understand that our intentions are being fueled by helping them advance, they normally relish a healthy balance of “do’s” and “don’ts.”

Personal Leadership Moves:

  1. Be more positive than negative. However, recognize that calling out a “don’t” is legitimate, and may be the best way to achieve a more clear understanding.
  2. If you are on the receiving end of a “don’t,” say a genuine “thank you” for the feedback and then look at it more objectively. Don’t be so thin skinned that when you hear a”don’t,” it bothers you. You don’t have to score an “A” in everything. This is easier said than done.

Accepting the value of “don’t” in Personal Leadership,

Lorne

One Millennial View: This is specifically helpful for my perma-positive generation who just plain LOVES being triggered by everything, and likes to believe they can do no wrong. In reality, there are plenty of rights and wrongs, and do’s and don’ts. It’s our duty to learn these things. If we don’t recognize this, we’re simply lying to ourselves. Sometimes a little gut-check and a “don’t” is exactly what we need to improve.

– Garrett

Edited and published by Garrett Rubis