Key Point: Our company has a value based on WOWing each other on a daily basis. I often have people look at me in bewilderment when we discuss this, like “how could I possibly do that in my role?” Well, look for guidance from Nova Scotia garbage men Dave and Rudy. You may want to watch the video in this CTV News article:
“Every Wednesday, three-year-old Hiro Getson walks to the end of his driveway, sits down and waits for the garbage truck. Like many kids his age, the toddler from Eastern Passage, N.S. has developed a love of big trucks. But even stronger than that early fascination is his unlikely friendship with two garbage men he greets each week.
Dave Nickerson said he and his colleague, Rudy, have developed a weekly ritual.
Hiro Getson, 3, and his mom check out a garbage truck at the end of their driveway.
‘Rain or shine, he’s at the end of the driveway. So we started watching for him, honking the horn for him, getting out and letting him play with the handles,’ Nickerson told CTV Atlantic.
Since Hiro took an interest in the garbage truck and its drivers last year, he’s baked them cookies and, most recently, gave them cards on Valentine’s Day. To repay the little boy’s kindness, the garbage men brought Hiro a special gift this week for his birthday: a toy garbage truck that resembles his favourite ride. They painted the truck the same shade of green and included small, personal details.”
So now, Hiro has a cool garbage truck with Dave and Rudy decals on the toy doors. And, Dave and Rudy make this child happy every Wednesday while getting his affection, occasionally expressed in cookies. If you Google this trend, there are actually quite a few stories where garbage men see themselves as more than people who take away our refuse. They bring cleanliness and friendliness to the community. They could just be cantankerous workers, feeling victimized by their role and frustrated by the underlying aspect of garbage. It’s even likely some days are that way for Dave and Rudy. However, what a difference when we have the ability to reframe what’s in front of us. Let’s face it, everyone of us picks up garbage in our work. What if we challenged ourselves to reframe our jobs with a little bit of WOW?
Personal Leadership Moves:
- Pause to think how we might WOW someone we interact with regularly. It doesn’t have to expensive or big. It is often just the statement that: “I see you, and appreciate that you’re there for me.”
- Be like Dave and Rudy this week. Wow someone who faithfully comes out to see you “every Wednesday.” Buy ’em a toy truck. Yay for Dave and Rudy’s inspirational act.
More than garbage in Personal Leadership,
One Millennial View: I remember when one of my co-workers (who I didn’t really interact with much at the time) attended The Masters golf tournament with her husband. I was the only worker on my team interested in the event, and most other employees didn’t understand the appeal. Well, when I returned to my desk the week after, the co-worker who attended The Masters left me a small, green, plastic cup she acquired while there. It was likely free, but it was the idea that she hauled it back from Augusta, Georgia that meant so much. I still use it as a water cup on a regular basis. Definitely a WOW move.
Edited and published by Garrett Rubis