New ‘C’s’ at Work: Caring, Collaborating, Contributing, Communities

Key Point: Advanced collaboration technology like the following Google G Suite applications; G+, Work Groups, Hangouts, Meet, etc., are helping to drive a work renaissance. The BusinessDictionary definition of community is: “Self-organized network of people with common agenda, cause, or interest, who collaborate by sharing ideas, information, and other resources.”

At the company I work for, every Monday and Tuesday we have something called “Hangouts and Spotlights.” For 45-minutes, this virtual video/chat connection attracts people from a dispersed and vast geographical area, all with the common interest of advancing our leadership and culture. Consistently, we have 300 plus people (sometimes as many as 600) attend. I’ve been wondering why we get such consistent interest and participation. Yes, the speakers are interesting, the logistics are well done, and the facilitation is pretty good. However, I believe the primary reason is because the attendees have formed a virtual community. They not only show up for the content, they show up for EACH OTHER. Before the broadcast even starts, the emojis and quips are flying around the chat line. As the speakers engage the participants, the community becomes fully part of the narrative. The group (perhaps unknowingly), has now become the story. The presenting team is vital, but the “stars of the show” are the hundreds that question, provide answers, share their feelings and show their collective care. I wish I could tell you that I knew this would happen before we started. A colleague of mine believed in the initiative and was sure community would happen. I just didn’t get it. Now, I certainly do. 

We know that as humans, we love to solve problems, share ideas, information and support each other. Until recently, developing community in the workplace involved levels of complexity. It usually consisted of some form of face-to-face meeting, and that can be challenging. As much as we love to collaborate, we detest wasting our time. Now, digital collaboration platforms are making community easier and richer in every way. If you have a common interest, a smart phone, Internet access, and an application, you can have a community up and running in minutes (often utilizing full video as well as voice and text). Wow. People don’t need permission. The hierarchy doesn’t need to be involved unless they partake as genuine, and ideally equal contributors. Join and participate from anywhere at any time. And if the community loses its way or value, it simply and virtually disappears. In this world where complexity seems to be dramatically increasing, simplicity rules. 

The hidden and often most-underdeveloped value in organizations is the raw and unleashed value of peer-to-peer power. People have the ideas, solutions, answers and usually the skill we need. Employees’ contribution at every level is most often unfound and contained because the hierarchical structure of command and control, “consciously or unconsciously,” suffocates it. The customer driven urgency and survival needed to provide more value to others at greater speed is now complimented by super networks, smart devices and collaboration/communication software that is finally freeing up and allowing people to contribute as a true community. 

Character Moves: 

  1. Understand how to create and build community within your work place. Find those rich common causes and develop a movement of value for your colleagues. Learn the new collaboration tools and platforms that make community just “work.” Be part of the renaissance that puts peer-to-peer power to the forefront of organizations.

Community in The Triangle, 

Lorne

One Millennial View: I recently heard of an organization that started a new Slack group entitled “healthy snacks” to try and get its fad-diet conscious employees to organize how to make the kitchen more nutritional. Apparently it attracted monstrous attention from the top, all the way down… Everyone either wanted in, or said “good luck with that!” Point is – A topic so simple can bring an entire organization together to discuss, debate, problem solve, and eventually replace jellybeans with the newest Keto-friendly munchies (or whatever). What a time we’re living in. This communal conversation might seem complicated at first, but it’s healthier.

– Garrett

Edited and published by Garrett Rubis

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