Tony Hsieh, the CEO of the super successful online retailer Zappos, recently presented a webinar that I had the pleasure of joining. Tony, who sold Zappos to Amazon for $1.2 Billion, is focused on building a culture committed to achieving happiness. In fact Tony has a recently published book called Delivering Happiness: A Path to Profit, Passion, and Purpose.
During the webinar, Tony made a lot of great points. One slide in particular really hit home with people on our team:
- People will forget what you said.
- People will forget what you did.
- People will never forget how you made them feel.
My question to each of us is one of deeply honest reflection: how do we make people feel?
Character Move: let’s make a more conscious effort to think about how we want people to feel after their interactions with us.
Feeling in the Triangle,
For a 3 min video to listen to Tony talk about Zappos go to