Will You Have a Crucial Conversation Today?

Being able to successfully navigate a crucial conversation is a vital skill for each of us to develop. Do we have a defined process and tools to do so?

A respected friend and leader introduced me to Crucial Conversations, written by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.  The authors and I have learned the importance of being able to conduct a conversation when the stakes are high. As a CEO I can honestly state that the skillful ability of individuals and groups to conduct tough minded, constructive dialogue is one of the distinguishing differences between failure and success.  I believe when we have the right growth mindset, foundation values (The Character Triangle), and tools, we can literally talk about any issue with anyone  and come to a better state of being. However we need the recipe and practice. As an example, the authors introduce the concept of CRIB to get past cross purposes. The C (commit to a mutual purpose) ; R (recognize the purpose behind the strategy) ; I (invent a mutual purpose); B (brainstorm new strategies).

This little tool set is just one of a number introduced in the book. The point is to recognize that having a successful crucial conversation is a learned process that requires understanding and purposeful practice. What process and tools do you use?

In order to fully embrace the value of RESPECT, I believe we have to be crucial conversation “certified.” Becoming skillful at doing this will improve your contribution and relations in and out of work.

 Buy yourself a holiday present. Invest in being able to conduct a crucial conversation. (Note: there are other solid processes and tools in addition to those offered by Vitalsmarts. I have no commercial arrangement with them but they come highly endorsed.)

Live the Triangle,

Lorne

2 Comments
  1. Lorne says:

    Your welcome Kari. I know you’ll be a great crucial conversant.

    Best,

    Lorne

  2. Kari Glennon says:

    Lorne,
    Thank you from someone who is in the midst of Crucial Conversations with other professionals.
    All the best,
    Kari

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