Key Point: what are your 2012 Character Triangle resolutions? Commit to these three things (all in your control) and you will make real progress making the Character Triangle have an impact for you and others in 2012 and beyond.
Accountability Resolution: Begin each problem solving meeting in the New Year by describing the issue you want to address for improvement. Start the dialogue by specifically and meaningfully defining FIRST what YOU personally could do to contribute to a resolution. Propose specific ways of how you would go about doing so. THEN ask your teammate(s) to follow suit by having them outline their personal recommendations. Discuss, amend and conclude by connecting each self accountable approach into a joint plan of improvement action.
Respect Resolution: Learn how to use and apply one of the most practical and easy to use listening/problem solving tools and methods. It is called S (situation) T (target) P (proposal): STP. I have had executives tell me years after they have started using it that it remains their most useful tool. Go to my web site www.lornerubis.com and check out the resource section for a quick video tutorial and a PDF explaining how to use it. Or, check out the appendix in “The Character Triangle.” Using STP and the Respect value is reinforced through better listening, dialogue and less negative conflict. Practice the STP until it becomes second nature.
Abundance Resolution: On 30 consecutive working days write a personal note of “thank you” to one person in the company. Be very specific in what behavior you want to say thank you for. Describe what their action meant to others, the company and you in your role. Be timely and spread this across all levels of the company. Schedule this commitment onto your calendar so that you treat this “thank you” activity as a very important meeting.
Commit to the above three actions purposefully and I promise you will see real and measurable positive outcomes.
Three New Year’s Resolutions in the Triangle,
Lorne
