Eaters and Bakers

Guy Kawasaki’s book Enchantment is brilliant and yes… enchanting… for its practical yet insightful content. In his chapter on trustworthiness he discusses Bakers and Eaters. He describes eaters as people who want a bigger slice of an existing pie, while bakers want to make a bigger pie. With eaters it is always a win or lose game; somebody is going to get more of the pie. Bakers believe everyone can win with a bigger pie. They enjoy the benefits of the bigger slice and don’t get hung up on the perfect split.

This completely connects with my experience and I do everything I can to stay away from the eaters. You can recognize them because they try and conceal intent, think they can “outsmart the other party” with clever or cute negotiating techniques, and mostly think they’re of superior intelligence. Their effort is always to take more than the “other side.” Bakers try to really understand what everyone one wants and tries extra hard to expand the size of what might be available. This is the essence of comparing abundant versus scarcity people. Bakers are fun and trustworthy because they declare what they want to achieve and actively work with others to do the same. The mind set and focus is on growing and sharing versus protecting and taking.

This does not imply we shouldn’t be shrewd and good negotiators but “shrewd” does not equate to “screwed,” ourselves OR others. Stay away from anyone who brags about “putting one over on someone”…you’ll likely be on that list one day too.

Character Move: How much are you and I eaters versus bakers? Are we surrounded more by bakers or eaters? What action can we take to surround ourselves with bakers?

Bake in the Triangle,

Lorne

That Moment: Look for It; It is Looking for You!

Greg Brown, the current President and CEO of Motorola Solutions, was speaking to about 1500 channel partners at a recent conference. He was extremely engaging and personable as he recounted the personal pain he experienced shortly after taking over as CEO of Motorola Inc. effective January 1, 2008. The position was something he deeply aspired to but shortly after assuming the top job, the company began to fall apart.  The combination of market pressures on the cell phone business and the deep recession left the company reeling and spiraling downward. The stock was at an all time low and everyone one was upset: investors, customers, suppliers, and of course employees. Brown talks of losing 35 pounds in 45 days and staggered under extreme personal stress. One late night, another sleepless endeavor, found Brown pacing his living room. Eventually his wife, whom he’d been with since high school, came to his side and firmly but constructively confronted him. To paraphrase his wife, “Greg, you are pacing around here carrying the world on your shoulders and making yourself the center of all that’s wrong. The people of Motorola don’t know what’s what. What the 60,000 employees want out there is for you to lead!” Greg Brown goes on to describe that as “the moment” – that inflection point where he chose to start acting differently. The story of a turn around and splitting of the company into two thriving entities concludes the tale. 

In the world of being more self accountable, sometimes we need “that moment.” It is usually a time where we say to ourselves …enough! I am going to start now. One step at a time but I am resolved to make things better. It is me. I’m the one who can and will do it. There are going to be no more excuses. No one else including me is to blame. But, I’m in charge of myself.  You may recall one of my earlier blogs where Jamie Bruner, the current CEO of Kinetix Living, left the world of being over 300 pounds to become a fitness champ and leading purveyor of nutrition and wellness. He bent over in a restaurant and slit his pants from stem to stern …enough …that moment. Literally, that night the change began. That moment.

Character Move: look for that moment. It’s looking for us. Decide that today or this hour or this minute is going to be the time to start that change. Be accountable. Be honest. Start now.

That Moment in the Triangle,

Lorne

Seriously, Are You Getting Enough Oxygen?

 You may have heard about Project Oxygen. A team of statisticians at Google gathered more than 10,000 observations about managers, across more than 100 variables, and crunched mountains of performance reviews, feed back surveys and reports, concluding in a comprehensive, research based, data driven analysis and framework on leadership effectiveness (for more read NYT, March 13 Business section). They have spent a year rolling out the results and translating them into a training system. Working for a weak manager is one of the major causes of employee turnover and low morale. The ability of the organization to recruit, hire, promote, and develop to the learnings of Project Oxygen can have a profound impact on Google’s competitive advantage and market leadership. The summary of the key lessons learned are not surprising but the heft of the research reinforces ways of leading I personally align with:

Applying the values of the Character Triangle supports the above analysis. The more one embraces and applies accountability, respect, and abundance, the more likely and easier is the connection to Google’s Big 8!
Character Move: if you want to be a strong leader, start applying purposeful practice in all 8 areas. Get feedback on each element and develop from there. It is not too late or early in your career to start.         

Leading in the Triangle,

Lorne

Trauma & Abundance: the Beginning or the End?

I am often asked to explain how it is possible to live with abundance after a trauma or tragedy. The 9.0 earthquake in Japan is a devastating and terrifyingly extreme example where the belief in being abundant is challenged to the core. Yet the incredible perseverance and human grace demonstrated by the Japanese seems to reinforce rather than detract from the strength and spirit of this value in practice. As an example, the absence of looting is juxtaposed with heart warming generosity. No one should minimize the pain associated with the earthquake in any way. It is a tragedy and crushing example of personal trauma beyond belief.

At the same time it may be heartening to understand the following. There is evidence that some will understandably deeply struggle after personal trauma, while others will actually propel forward and derive personal growth from the experience. The following is an excerpt from a Harvard Business Review blog written by Shawn Achor that provides great insight into this:

“Research has illuminated differences between people who experience growth after trauma and those who do not. First, these individuals continue to believe that their behavior still matters, which is one of the components of optimism. If you have experienced a trauma, find one concrete action — something you know you can do — to decrease the negative feelings associated with the trauma. For example, if you had a heart attack, decide to give up desserts on Sundays. This gives your brain a “win,” allowing it to keep moving forward.

Second, post-traumatic growth blooms best in a soil of deep social support. If you have experienced a trauma, try to actively invest in your social support network — rather than passively waiting for that network to invest in you in the midst of hardship. Everyone has their own timetable for recovery, but post-traumatic growth can begin to occur at any point in the grieving process — whether it is one day or ten years later. Social support speeds the process of recovery.

Third, change the way you describe the trauma to yourself. For example, when I was at Harvard Divinity School, I went through two years of depression. At the time, it was terrible. And I could leave the story there. But that misses out on the reality that post-traumatic growth occurred. Because of that depression (not despite it), I began to understand what gets in the way of us creating positive change in our lives, and that jumpstarted my interest in positive psychology and helping people change their mindsets and their habits. If it were not for depression, I would not have the understanding, or the compassion, to help people like I can today. Learning to tell myself that story — rather than the pessimistic version of what happened — has been key to my growth.

Trauma is always bad — but it’s also the beginning of the story, not the end.”

None of us wants to have to be put to the test on this but when and if we are; there is a choice in the after zone of personal tragedy. Mourning and grieving is necessary. We also are best served with a mind set of moving forward and the belief that our contribution still matters, along with activating a nurturing support system.

Character Move: have enormous compassion for ourselves and others when trauma strikes. Know that at some time after the mourning and grief, we have a chance and choice to “grow on.” It can be a beginning.

Beyond Trauma in the Triangle,

Lorne

Lorne Rubis

Lorne Rubis

The constant in Lorne’s diverse career is his ability to successfully lead organizations through significant change. At US West, where he served as a Vice President / Company Officer, Lorne was one of only seven direct reports ...
Read more about Lorne Rubis

LISTEN TO LORNE'S RADIO INTERVIEWS

Revolutionizing Relationships - with Trevor Crow radio host, 3/27/2012

Mind Your Own Business Radio - with Debi Davis, WLOB 1310 AM, 3/10/12

Paul Miller Morning Show, WPHM-AM, 12/5/11

Dr. Alvin Jones Show, WHFS-AM, 12/1/11

Kathryn Zox Show, VoiceAmerica Network interview

 

The Character Triangle Companion

Character-Triangle-Companion-bookcover

Download the New eBook Today


 

The Character Triangle

Character Triangle Book CoverBuild Character, Have an Impact, and Inspire Others

AVAILABLE HERE


hudson-news-character-triangle-bookAlso available at all Hudson News Bookstores in major U.S. airports.

 

 

Character Triangle

Our character is exclusively ours. We define it by how we think and what we do. I believe that acting with Character is driven by what I call the Character Triangle.

What, exactly, is the Character Triangle (CT)?

The CT describes and emphasizes three distinct but interdependent values:

Be Accountable: first person action to make things better, avoiding blame.
Be Respectful: being present, listening, looking again, focusing on the process.
Be Abundant: generous in spirit, moving forward, minimizing the lack of.

Read more about the Character Triangle

Sign up for Lorne Rubis List

* = required field

 

Be Accountable

Be Respectful

Be Abundant

Free Resources

Tools


The Character Triangle Companion Worksheet
 

NEW! The Character Triangle Companion Worksheet – Google Docs Version 

Podcasts
 

Revolutionizing Relationships – with Trevor Crow radio host, 3/27/2012

Mind Your Own Business Radio – with Debi Davis, WLOB 1310 AM, 3/10/12 radio interview of Lorne Rubis

Paul Miller Morning Show, WPHM-AM, 12/5/11 radio interview of Lorne Rubis

Dr. Alvin Jones Show, WHFS-AM, 12/1/11 radio interview of Lorne Rubis

Kathryn Zox Show, VoiceAmerica Network interview of Lorne Rubis

 

Articles
 

Take Responsibility For Yourself; Others Will Follow

Use the Character Triangle to inspire your team

Leadership Excellence articlein the January 2012 issue

Mercer Island author inspires others with ‘Character Triangle’

Problem Solving STP Model – click to download (304KB pdf) 

 


Videos
 

Would you like to view videos I reference in my blogs?  You can find them by subscribing to my channel on YouTube

 

Switch to our mobile site